Making the switch for us was smooth — albeit not worry free.  The anxiety and fear of switching (and all the hassles that come with it) created significant anxiety; fortunately, we quickly realized that a smooth transition is possible. We experienced virtually minimal downtime as the day and time of transition was planned and coordinated by KSP Technology. We were up and running again with minimal interruption — we have been running smoothly for 3 years and our memories of the days where our IT was stressful have become a distant memory.

We have worked with the team at KSP for over a decade now. They have always served as our off-site technology department, providing all of our hardware, software, service and support. As we’ve grown they have always been there to offer technology solutions to be more efficient and safer, and accommodate not only a growing employee base, but new companies in multiple locations. Our systems are consistent, integrated and worry-free in terms of being current with hardware, software and, probably most important, security. We came under a cyber attack not long ago when, due to employee error, our system was compromised. With the redundancy and backup built into our system,  KSP had us up and running in very short order. We didn’t miss a beat. While I have always had a bit of a love-hate relationship with technology, KSP Technology provides significant peace of mind and takes the worry out of the equation.

I have never experienced such rapid response time until we started working with KSP Technology.  It is so much different dealing with people who act professionally day in and out. You have no idea the terrible service I’ve had to deal with previous providers.

Changing support providers is a big decision – particularly when you consider the implications to cyber-security.  Throughout the process, KSP Technology did an incredible job providing the information we needed, addressing our concerns, and answering our questions.  KSP Technology made a tough decision easy.  The transition has been smooth and easy.  I’ve stopped worrying about how often our server is down, because it just doesn’t happen now!  KSP Technology is always looking for ways to improve and I know we are well looked after.

Now, close to two months in, I am super impressed with your people (KSP team). Issues are rectified quickly and efficiently with minimum interruption to our workflow. The transition to Citrix has been smooth and east. I can’t remember the last complaint I got from one of our staff regarding desktop support. (What a difference from our former provider!) And….. I’ve also stopped worrying about how often our server … is down, because it doesn’t happen now!

Finally, I’m also extremely confident in your security measures, and the way KSP is always looking for ways to improve. I know we are well protected.

I look forward to a long and mutually beneficial relationship between our two companies

KSP has been providing IT services for WestExcel for the past 5 years.  We utilize a Citrix digital workspace and Cisco phone system – allowing our employees to work productively between 3 offices in Saskatchewan, British Columbia and Alberta.  Kevin and his team are professional, detailed and always willing to assist in a timely manner.  The Help Desk ticketing system allows us to submit and track our service requests on an individual basis, therefore eliminating the need for us to route our requests through a single point person in our office.

Since we changed to KSP, our overall productivity has increased. They migrated us from our in-house server to a hosted server environment which has almost completely eliminated our downtime during work hours. They are able to proactively work behind the scenes to monitor our system and complete adjustments after hours as needed to maintain ideal performance levels. Also, with the hosted Citrix environment we now have access work wherever we go giving our staff the ability to work from varying locations or after hours.  KSP truly is an IT solution provider. Their friendly and approachable staff take genuine care with any issues or questions that arise and offer solutions. In addition to ongoing support, they work with us on our unique requests and any items of specific importance to us. Regardless of the size of the request, they are customer focused and are there to assist.

Before we partnered with KSP Technology, we had an extremely outdated infrastructure and equipment that wasn’t up to par. KSP replaced our server and put us into a Citrix environment, and kept us informed in their reasoning every step of the way. Essentially, they brought us up-to-date with current Technology. We were using tape for backups and KSP updated us to a cloud backup solution. They also made our business more secure by implementing a firewall, as we had no firewall prior, resulting in a far more effective and secure disaster recovery plan.

Overall, KSP has provided unmatchable customer service with a tremendous quality of service that has resulted in minimized downtime and disruption. We have peace of mind knowing there is a Team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge.

We initially reached out to KSP Technology in a moment of urgent and critical need. The immediate and thoroughly professional response we received demonstrated from the outset that KSP’s commitment to serving its clients is its greatest priority. As KSP’s first municipal government client, we can attest to the fact that their entire team is only a phone call away when we need answers. Their customer service is exemplary. We sleep well at night knowing our IT environment is safe under their watchful eye.

I can confidently say that partnering with KSP Technology has been instrumental in streamlining our operations since contracting with them in 2017. Their team is incredibly responsive, ensuring that any issues are addressed promptly and efficiently, minimizing disruptions to our business.

The professionalism and expertise of their staff are second to none. Since implementing their hosted desktop environment, we’ve experienced a significant boost in efficiency, with secure, seamless access to our systems from anywhere. Their customer-focused approach means they truly understand our needs and consistently deliver solutions that align with our goals.

One of the most valuable aspects of working with KSP Technology is their commitment to working within our timelines. No matter the project or challenge, they collaborate with us to ensure everything is implemented smoothly and on schedule, making things happen when we need them. Their flexibility and willingness to work with us on new solutions and technology have been a tremendous asset to our business.

I highly recommend KSP Technology to organizations of any size looking for a dedicated and forward-thinking IT partner. Their reliability, responsiveness, professionalism, and commitment to customer success set them apart.