1. How would you know if and when you have a virus?
How are you informed? Will it be weeks? Months before you find out? How do find out?
We use a manage anti-virus solution, when you get a virus our helpdesk immediately is notified and we let you know, usually by phone call.
2. How reliable is your backup?
Backing up to a single external hard drive isn’t the most secure, what if a burglar grabs your laptop AND external hard drive, then what? You need an offsite backup, preferably a physical one managed by your IT company as well as a backup stored in the cloud.
You never want to just have one backup for your vital information. If you lose your computer and the backup you’re in a bad spot. Don’t ever get to that point by having a secondary backup.
3. What Spam filter do you use for your e-mail?
Most e-mail clients (Yahoo, Hotmail, Gmail) have the built in spam filter but that’s no match for the phishing emails that can get through without paying for a dedicated e-mail spam filter.
4. How do you monitor your network?
We always ask customers if their network is monitored, and generally people will respond with something like their server has mirrored hard drives, so they are ok.
Ok, so what if one of those mirrored drives fails. Usually, they aren’t sure how they would find out, and we jokingly say, when the second drive fails. However, this doesn’t have to be the case, monitoring servers, networks etc can be very easy.
When our customers have a drive fail, instead of the drive being out of service for who knows how long, we are generally onsite within an hour to replace the drive.
5. If your network goes down and you lose all of your files, who would be held accountable?
The proper answer from your IT company is “don’t worry, that could never happen! We have two different backups, stored in different locations. Besides two simultaneously occurring natural disasters in Canada, your data is backed-up and safe.”
If you lose valuable information to a security breach or network failure you are going to need a resolution. Your IT provider should guarantee network up time