Changing support providers is a big decision – particularly when you consider the implications to cyber-security. Throughout the process, KSP Technology did an incredible job providing the information we needed, addressing our concerns, and answering our questions. KSP Technology made a tough decision easy. The transition has been smooth and easy. I’ve stopped worrying about how often our server is down, because it just doesn’t happen now! KSP Technology is always looking for ways to improve and I know we are well looked after.
Now, close to two months in, I am super impressed with your people (KSP team). Issues are rectified quickly and efficiently with minimum interruption to our workflow. The transition to Citrix has been smooth and east. I can’t remember the last complaint I got from one of our staff regarding desktop support. (What a difference from our former provider!) And….. I’ve also stopped worrying about how often our server … is down, because it doesn’t happen now!
Fimally, I’m also extremely confident in your security measures, and the way KSP is always looking for ways to improve. I know we are well protected.
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I look forward to a long and mutually beneficial relationship between our two companies
