By Jaret Gillies
As our clients are well aware, I am the VoIP expert at KSP. I want to speak about the versatility of our Business Phone Networks and more specifically the ability to use a Softphone -Client for mobile use.
A Softphone-Client by definition is software that allows you to make calls over the internet, often mimicking a traditional telephony system. For our purposes we utilize it to connect to our already existing VoIP phone network using a smartphone, tablet or computer. It allows us to be away from the office, but answer our incoming calls on our mobile devises as if we were sitting at our desks. This is a benefit to our clients because it keeps our Help Desk accessible, even if we are not in the office.
Recently one of our clients traveled to Paris for business, and had a real desire to stay connected to his office while being there. In today’s business environment, owners and employees need to feel confident that they can make critical decisions while still being away from the office. He was able to connect to his KSP Business Phone Network from his iPhone over Wifi. The benefits to him were that he eliminated costly international phone charges, ability to call transfer throughout his network by using phone extensions and the anonymity it gave him by answering his phone as if he were at his desk.
Give us a call if you are interested in knowing more about VoIP or Softphone-Clients